Information We Need
- your full name
- home address
- phone number
- best time to visit
Information We'd Like
- Make and Model of computer
- Description of Problem
- Any error messages you're receiving
Diagnose
We'll be happy to make an appointment to visit your computer at your home or business. Our initial diagnosis should take no more than 15-20 minutes and costs you only a small fee to cover our travel and time. At that point we'll tell you what is needed and what the costs will be so you can make an informed decision on how to proceed.
If we continue to work on the issue, we'll waive the diagnosis fee and carry on with our normal fee schedule for either on-site or off-site (we take your computer back to our shop) repairs. Remember, if we take your computer, we'll usually be able to give you one of our computers to use until we return with yours.