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Detecting and removing malicious software (malware) is a serious and time-consuming task. Since no single tool can remove all malware, we employ a variety of utilities to give us reasonable confidence that your computer is clean. If you use your computer for sensitive tasks such as online purchases or banking, we may recommend a reformat or "clean install" of the system software because it is the only way we or any company can be certain that no malware has escaped detection. Since we must charge by the hour for disinfection, a reformat at our flat-fee rate is usually cheaper for you, as well. Of course, in either case we will do our best to help you develop a plan and practices to keep from getting re-infected in the future.

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Call us at 423-208-9695 or e-mail to If you should be routed to voice mail, be assured that we will be alerted within a few minutes to your call.